*Only valid on standard shipping. Excludes remote locations.
*Any FREE shipping deals exclude some on sale items, ammo and large items.
*Any FREE shipping deals are for STANDARD shipping only
*We reserve the right to use our discretion for eligible items to ship.
Call the store for more details.
1. Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to:
4131 Highway 35/115 Orono, Ontario L0B 1M0
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We reserve the right to cancel any order and process a full refund for any items purchased.
We reserve the right to charge a 20% restocking fee.
Abandoned Orders
Online or phoned in orders for pick-up are available for pick-up for 40 days from purchase date. If orders are cancelled between 40-60 days from purchase date, we reserve the right to charge a 50% restocking fee. Orders will be classified as abandoned and will automatically be cancelled after 60 days from purchase date with no refund unless specified in writing from a member of staff.
Handguns
All restricted firearms are final sale regardless of whether they are bought online or in store.
Oversize
Some products may require an additional fee for shipment. This amount is flexible and cannot be quoted before an order has been made. You will be contacted if your order requires an additional fee for shipment, and you will not be charged without being informed and providing consent.
Additional Fees
Shipping fees may be more than the standard shipping advertised. This amount may change due to the shipping companies' fees at the time. If your order requires additional shipping fees, you will be notified. If you do not wish to pay the fees, your order can be cancelled and refunded for you.
Liquids
Any liquid items that are purchased and received via shipping are at the risk of being damaged in transit. Easthill Outdoors can only ensure the integrity of the items while they are on location. Once they are in the hands of the shipper, we can no longer be held liable for damages done to the products in transit or delivery. The customer assumes the risk of damage, and a claim must be filed with the shipping company if damages occur.
Damages may include: leaking, cracks in the packaging that allow leaking to occur, other items in your package sustaining liquid damage, crushing that results in leaking etc.
Items on Website
The items available for sale on our website may not be exact replications of the photos or descriptions used to represent them. Manufacturer changes etc may impact the way an item looks or functions, or what additional items are included. This is the case for (but not limited to) many firearms, as they may be modified by the manufacturer to comply with Canadian regulations/standards etc.
If you have questions regarding the accuracy of the photo or description on our website in relation to the product you are trying to order, please feel free to give us a call.
Refunds will not be available for any items due to a difference in appearance between the photo used on our site vs. item received, or if the description of the product on our site does not match the item received.